Dear Customer,
Welcome to Agouk.com, we supply high quality LED products to worldwide since 2010, we accept Paypal and offer tracking number for every order. A lot of personal users, companies, and organizations choose Agouk.com as their long term supplier because we supply our clients with excellent products, quick shipping and professional service.
About the delivery time, if you check out with DHL or Fedex shipping, mostly the parcel will arrive your address about 5 to 7 business days.
Hope you would enjoy our products and service from now on, thanks for your support and have a nice day.
Best Regards,
Agouk Service Team
Agouk Eletronics Co., LTD
Agouk.com is belong to Agouk Eletronics Co., LTD
Company Address:
Agouk Electronics Co., LTD
14F, Building A,
Huaqiang Plaza,
Huaqiang North Road,
Futian District,
Shenzhen City, 518000
China
Contact Name (Junior Sales Manager): Adam Wang
Service Phone Number: 0086 15880288261
Email Address: service@agouk.com
Returns & Replacements policy
How do I return an item?
Qualifying items reported during the warranty period will be replaced or completely refunded. Please contact us first.
For complete details on the Satisfaction Guaranty Returned Policy please see below.
Return DOA (Dead on Arrival) Item
Any products , dead on arrival (incorrect usage excluded) within 5 days after delivery or 30 days after shipment if the delivery date is not traceable (The order shipment date and order notification are provided to you by email).
In this case, please kindly provide us with proof as below:
The photos of original package with front and back sides
The photos or video of the defective item(s)
The photos, video or screenshot showing the malfunction of the defective item(s)
In a DOA Situation: Please confirm the return shipping address with us first，and return the product by registered airmail with a tracking number，otherwise we will not be responsible for it. The buyers are responsible for the delivery fee. We will arrange you the refund or replacement within 3 business days after we received the returns.
Return Defective Item
We will try our best to make sure the products shipped to our customers are in the best condition. If your product (only for items without Special Warranty terms in the product description and physical damage or incorrect use excluded) turns out to be defective:
Within 60 days (from the date of shipment)
Policy: Upon being returned and received, the defective item will be refunded or replaced for free. The buyers are responsible for the delivery fee.
Detail: The products get damaged (physical damages and damages caused by incorrect usage excluded) within 60 days after shipment (The order shipment date and order notification are provided to you by email). Customer may mail the products back to us. Upon being returned and received, We will arrange you the refund or replacement within 3 business days after we received the returns.The buyers are responsible for the delivery fee.
Note for return:
Please confirm the return shipping address with the us first，and return the product by registered airmail with a tracking number，otherwise we will not be responsible for it.Please be sure to keep the shipping receipt with you after return. We will process for you upon receiving the return.
- After 60 days and within 180 days
Policy: Upon being returned, the defective item will be forwarded to the factory for repair. The shipping cost both ways will be covered by customer.
Detail: Should the item become defective after 60 days from shipment, customers will still be allowed to send the unit back to us. We will help by forwarding the item to the manufacturer for repair or replacement. Until the product arrives at our warehouse, the shipping cost both ways have to be covered by the customer. Any cost incurred during the process will be at customer's expense as well. We will not arrange any refund or replacement. We will do our best to help customer to repair the product.
- After 180 days from shipment
Policy: Refund or replacement for any item will be rejected after the 180 days period has expired.
After returning the defective product, please kindly provide us with proof as below:
Photos of the front and back of the packaging envelope or box
Partial shipment slips (if applicable)
Photo, video, screenshot, or description of the defective item
Photo, video, screenshot, or description of the defect or defective area
All customers should contact us before returning any item(s)/product(s).
Return Incorrect Item Received
If the item you received is completely different from the one you ordered, please contact us via our Customer Service Express and provide us the picture proof of the error.
If return is necessary, replacement plus shipping cost reimbursement will be issued to you on receipt of return proof. Please be sure that the incorrect item you return is in the original package and the merchandise is in the same condition in which it was received.
For the incorrect item, if you are able to find a use of it and prefer to keep it, you may suggest that to us and we will offer you a certain discount for buying it.
After receiving the incorrect product, please kindly provide us with proof as below:
The photos or video of the incorrect item(s)
The photos, video or screen shot showing the malfunction of the defective item(s)
Because different batches of the products are supplied, the item logo or packaging you received may vary from the one displayed on our website. If all the functions and appearance of the product prove to be correct, please understand that this case will not be included in this policy.
Return Unsatisfactory Products
If you are not happy for any reason with your purchase, then just return it within 10 days of receipt for a full refund or an exchange. If the return is not a result of our error, customers will be required to cover shipping cost both ways. And please make sure the item you send back to us is in the original packaging, and the merchandise is in the same condition.
Pls send the returns back to this warehouse address:
Receiver Name: Zhong Chuang Long
Receiver Address: Room 802, Building 1st, TianMian Garden, Futian district, Shenzhen, GuangDong, China
Post Code: 518000
Tel: 0086 15880288261
About Shipping & Delivery
We ship every order very fast. Mostly the parcel will be shipped at the same or next business day. If you need the items urgently, Pls do contact us (service@agouk.com) for the delivery date right after or before you placed orders.
You would easily choose the Shipping Method (DHL/TNT/UPS/Fedex/USPS/China Post/Free Shipping Etc) when you check out, we will send you an email with your tracking number so you would track the parcel online.
For every order, all the products will be packed well to make sure you will quickly receive all the products at great condition. We weekly supply hundreds of parcels to London, Birmingham, Leeds, Glasgow, Bradford, Manchester, Edinburgh, Liverpool, Bristol and other cities in UK. We also ship to USA, France, Germany, Italy, Switzerland, Spain, Canada, Sweden, Australia and other countries. The following are some photos we took during the checking and packing, we handle every order very carefully and quickly:
Ordering & Payment
Customers enjoy high quality products, quick shipping and professional service from Agouk.com. A lot of companies are also buying from us for the same reason. Here are some screenshots of the PayPal Payments to our account since 2015, as you would see, all of the orders have tracking number, and none of them has any problems to be asked for refund, it is a very good reference of our products and service (We covered the name and email to protect the privacy of our customers):
We supply high quality products and service, so a lot of customers become our loyal customers. The following are the screenshots of the payments from same customers for past few years. As you would see, many companies are buying from us too:
For customized LED products or further assistance, Please feel free to contact our service team at service@agouk.com
Quick shipping with tracking number, easy and safe ordering with PayPal and Credit Card. Enjoy more quality LED lighting products with the latest technology on Agouk.com We daily update new products onto our website.
